EMPLOYEE ASSISTANCE PROGRAM

Plan Administrator – HMS – 1-800-343-2186

• Human Management Services, Inc. (HMS) Website
  • Ask your Benefit Representative or Human Resources Office for the Username and Password required to access this website.

The Employee Assistance Program is designed to provide services to employees, pensioners, and their dependents enrolled in a non-Medicare health insurance plan. HMS has been selected by the State of Delaware to provide these services. Members are strongly encouraged to reach out to HMS for guidance as they attempt to balance the high demands of home and work life issues. HMS is available seven days a week, 24 hours a day to meet all of your needs. Contacts to HMS are completely confidential and provided at no cost.

HMS provides assistance to members in balancing life’s challenges in the following areas.

Marital Relationships Family/Parenting Issues Stress Management Grief and Loss Difficult Emotional Problems Eldercare/Childcare Legal/Financial Parenting/Schooling Issues Alcohol and Drug Abuse Occupational Stress Working With Others Balance Work and Family

Parenting Aging Balancing Thriving Working Living Resource Library Learning Center Relocation Center Savings Center Skill Builders Monthly Webinars

HMS’ services include:

• One-on-one professional counseling services, a maximum of five sessions based on member’s concern, and a referral to receive continued professional counseling services through the member’s health care plan, if needed. When HMS determines that some members require more than five sessions, the member will be transferred to receive professional counseling services through his/her health care plan where applicable co-pays/co-insurance apply.
   
• Legal Services. Callers can obtain consultation for any legal issue, with the exception of those involving disputes or actions between an employee/dependent and their employer or the client.
  
  1. Referral to a local attorney for a free, 30 minute, in-person session
  2. If the caller chooses to retain the in-person referred attorney, the caller receives a 25% discount off the attorney hourly fee for most types of law (criminal and bankruptcy have discounted flat rates). The 25% discount excludes any retainer fees, court fees, filing fees, administrative charges, investigative fees, or discounts for flat rate fees.
   
• Financial Services. Financial counselors can address question on all matters of financial management including debt reduction, home buying, budgeting foreclosure prevention, bankruptcy prevention. Certified Consumer Credit Counselors will provide free hour-long confidential counseling sessions.
   
• Integrated ID Recovery. Credit fraud specialists review reports with employee to instantly identify signs of possible identity theft.
  
  • ID theft prevention advice and fulfillment materials
  • Fulfillment materials to assist employees self-resolution of identity theft
  • Enhanced legal content on the HMS Work/Life website
   
• Child and Elder Care. Members may receive a telephone consultation to assess care needs, receive a list of providers, and a checklist to enable the member to make quality decisions for their loved ones.
   
• Monthly Newsletter. Newsletters in electronic form are listed below, scroll down, for members’ quick and easy reference. Put this site on your favorite list and check it frequently.
   
• Frontline Supervisor Newsletter and Management Consultations. Managers and supervisors should ask their HR Office to forward them the latest copy of Frontline Supervisor. HMS sends it electronically to each agency’s HR Office for internal distribution. HMS is available to managers and supervisors desiring to have a confidential conversation with a HMS professional regarding a challenging work related situation.
   
• Critical Incident Stress Management. Managers and supervisors are encouraged to reach out to HMS if a critical incident occurs in the workplace. The sudden death of an employee, a criminal act, or other issues may create a stressful work environment that HMS’ professionals can help diffuse.
   
• Managers and supervisors planning employee training sessions, workshops, or seminars may ask HMS to participate by providing a training session on a wide array of topics. Contact HMS to schedule.

• New Employee Video

Documentation

• State of Delaware Information Sheet Benefits (.pdf)
• What Sets HMS Apart (.pdf)
• Confidentiality (.pdf)

Newsletters

2012 Newsletters

• January 2012 (.pdf)
• February 2012 (.pdf)

2011 Newsletters

• December 2011 (.pdf)
• November 2011 (.pdf)
• October 2011 (.pdf)
• September 2011 (.pdf)
• August 2011 (.pdf)
• July 2011 (.pdf)
• June 2011 (.pdf)
• May 2011 (.pdf)
• April 2011 (.pdf)
• March 2011 (.pdf)
• February 2011 (.pdf)
• January 2011 (.pdf)

2010 Newsletters

• December 2010 (.pdf)
• November 2010 (.pdf)
• October 2010 (.pdf)
• September 2010 (.pdf)
• August 2010 (.pdf)
• July 2010 (.pdf)
• June 2010 (.pdf)
• May 2010 (.pdf)
• April 2010 (.pdf)
• March 2010 (.pdf)
• February 2010 (.pdf)
• January 2010 (.pdf)

2009 Newsletters

• December 2009 (.pdf)
• November 2009 (.pdf)
• October 2009 (.pdf)
• September 2009 (.pdf)
• August 2009 (.pdf)
• July 2009 (.pdf)
• June 2009 (.pdf)
• May 2009 (.pdf)
• Swine Influenza and You: Questions and Answers (.pdf)
• Pandemic Flu Planning Checklist for Individuals and Families (.pdf)
• April 2009 (.pdf)
• March 2009 (.pdf)
• February 2009 (.pdf)
• January 2009 (.pdf)

2008 Newsletters

• December 2008 (.pdf)
• November 2008 (.pdf)
• October 2008 (.pdf)
• September 2008 (.pdf)
• August 2008 (.pdf)
• July 2008 (.pdf)
• June 2008 (.pdf)
• May 2008 (.pdf)
• April 2008 (.pdf)
• March 2008 (.pdf)
• February 2008 (.pdf)
• January 2008 (.pdf)

ARCHIVED HMS NEWSLETTERS

• 2007 Newsletters
  • December 2007 (.pdf)
  • November 2007 (.pdf)
  • October 2007 (.pdf)
  • September 2007 (.pdf
  • August 2007 (.pdf)
  • July 2007 (.pdf)
  
   
• 2006 Newsletters
  • November 2006 (.pdf)
  • September 2006 (.pdf)
  • August 2006 (.pdf)
  • July 2006 (.pdf
  • June 2006 (.pdf)
  • May 2006 (.pdf)
  • April 2006 (.pdf)
  • February 2006 (.pdf)
  • January 2006 (.pdf)
  
   
• 2005 Newsletter
  • December 2005 (.pdf)

Webinars

2011 Webinars

• April 2011 (.pdf)
• March 2011 (.pdf)

Posters

2011

• HMS June Flash Poster (.pdf)
• HMS May Flash Poster (.pdf)
• Seasonal Affective Disorder (February 2011) (.pdf)

2010

• HMS November Flash (November 2010) (.pdf)
• HMS September Flash (September 2010) (.pdf)
• HMS July Flash (July 2010) (.pdf)
• HMS June Flash (June 2010) (.pdf)
• Wellness Path: Healthy choices you can live with – for life (April 2010) (.pdf)
• Haiti Earthquake - What Can You Do?

2009

• National Alzheimer's Disease Awareness Month - November 2009 (.pdf)
• National Immunization Month - August 2009 (.pdf)
• Sun Safety Tips (.pdf)
• Tough Times - March 2009 (.pdf)
• February - Heart Health Month (.pdf)
• Holidays the Healthy Way (.pdf)
• Halloween Safety Tips (.pdf)
• Thinking Positively in Stressful Times (.pdf)

2008

• Tough Times - Oct 2008 (.pdf)
• Tips for a Healthy School Year (.pdf)
• Water Safety (.pdf)
• Coping with Trauma and Violence in the Aftermath of the Northern Illinois University Tragedy (.pdf)
  • Coping After Trauma: When to Ask for Help (.pdf)
  • In the Wake of Trauma: Tips for College Students (.pdf)
  • Parents of College Students: Stress Management After a Traumatic Event (.pdf)
• Combating Colds and Flu (.pdf)

Last Updated: Friday February 03 2012