How do I enroll online and/or make coverage changes?


Newly hired and newly benefit-eligible employees and their spouses are able to apply for Supplemental Benefits within 60 days of becoming eligible for benefits. Employees who do not elect coverage during their initial enrollment period will be considered a Late Enrollee and will not have an opportunity to enroll until the Annual Open Enrollment. A schedule of the effective dates is available by clicking Group Coverage Effective Dates Chart.

New employees that wish to enroll in Supplemental Benefits should enroll online at the Delaware Aflac Information Site. New Users will be prompted to “Create an Account” using a “substitute Social Security Number”. Be sure to write down your “substitute Social Security Number” as you will need it throughout the “Create an Account” process. Please Note: Creating an account does not mean that you are enrolling in coverage.

The Aflac Online Enrollment Guide offers instruction on creating an account and enrolling in Supplemental Benefits by Aflac Group.

An employee has the right to apply for new coverage or change existing coverage with Aflac Group if they experience a qualifying event as outlined in the Qualifying Life Event Rules provided by Aflac. The requested change may require the submission of Service Request Form or Qualifying Event Enrollment Form depending on the Qualifying Life Event Rules.

An employee has the right to cancel coverage with Aflac Group during the Plan Year. The requested change will require the submission of Service Request Form or by contacting Aflac Group Customer service at 1-800-433-3036, 8:00 am to 8:00 pm Eastern Time. The cancellation request will be effective on the 1st of the month following the date the form is signed and the cancellation should be reflected within two full pay periods from the effective date of cancellation. Cancellation requests cannot be requested retroactively. Please Note: Service Request forms submitted after the 15th of the month may take additional time to process accordingly.

Upon termination of employment, an employee will have the option of continuing coverage on a direct-pay basis through the Aflac Group Coverage Portability Process. Portability means that when coverage would otherwise terminate under the plan because an employee ends employment, they may elect to continue coverage. Employees must contact Aflac Group Customer Service at 1-800-433-3036, 8:00 am to 8:00 pm Eastern Time (choose the “Certificate Holder” prompt) to request to continue coverage within 31 days after termination of employment.