DISABILITY INSURANCE PROGRAM
Plan Administrator
- The Hartford's Website
Note: STD and LTD beneficiaries are provided with a personal and confidential User ID and Password for claim tracking purposes.
Short Term Disability (STD) Claim Filing Instructions
- As of January 1, 2009, please call The Hartford’s new toll-free telephone number of (866) 945-7781 between the hours of 8:00 a.m. and 8:00 p.m. (ET), Monday through Friday, to file your STD claim.
- You may also file your STD claim online at www.TheHartfordAtWork.com. Under the "Access your Account" section, click on "Start a Claim", then click "Start a Short-Term Disability Claim". You must type in the State of Delaware’s policy number of 071675 to continue your online submission. Within 24 business hours, a Hartford representative will return your call to review your online claim submission.
Be prepared to provide the following information to the Hartford:
- Name and Social Security Number
- Name of agency or school district and the last day of active employment
- Name and phone number of Manager or Benefit Representative
- Nature of claim and whether it is work related
- Treating physician’s name, address and telephone number
Remember to contact your physician to authorize the release of medical information required by The Hartford to process your claim.
Documentation and Forms
- Short-Term Disability (STD) Appeals Process
- Short Term Disability (STD) Booklet – Effective January 1, 2009
- Long Term Disability (LTD) Booklet – Effective January 1, 2009
- Short-Term Disability (STD) Booklet
- Long-Term Disability (LTD) Booklet
- Frequently Asked Questions (FAQ)
- Leave Process Flow Tips - Merit Employees on Extended Leave
- Wallet Card Brochure
- Disability Insurance Program Highlights Summary (.doc)
- The Hartford's Return to Work Approach (.doc)
Return To Work (RTW)
- RTW During Short Term Disability
- RTW During Long Term Disability
- Delaware Assistive Technology Initiative
- Employing Agency Reporting
- Physical Demands Analysis (PDA) Form (.pdf)
- Physical Demands Analysis (PDA) Form (.doc)
