DISABILITY INSURANCE PROGRAM
Plan Administrator
- The Hartford's Website
Note: STD and LTD beneficiaries are provided with a personal and confidential User ID and Password for claim tracking purposes.
Claim Filing Instructions
To file a STD claim, call The Hartford’s toll-free number to report your information.
1-800-538-8439
8:00 a.m. – 8:00 p.m. (ET)
Monday – Friday
You may also file a Short-Term Disability claim online at www.TheHartfordAtWork.com, 24/7. (Under the “Access your Account” section, click on “Start a Claim”, then click “Start a Short-Term Disability Claim”. You must type in the State of Delaware’s policy number of 071675 to continue your online submission).Be prepared to provide the following information to the Hartford:
- Name and Social Security Number
- Name of agency or school district and the last day of active employment
- Name and phone number of Manager or Benefit Representative
- Nature of claim and whether it is work related
- Treating physician’s name, address and telephone number
Contact your physician to authorize release of medical information required by The Hartford to process your claim.
Documentation and Forms
- Short-Term Disability (STD) Appeals Process
- Short-Term Disability (STD) Booklet
- Long-Term Disability (LTD) Booklet
- Frequently Asked Questions (FAQ)
- Leave Process Flow Tips - Merit Employees on Extended Leave
- Wallet Card Brochure
- Disability Insurance Program Highlights Summary (.doc)
- The Hartford's Return to Work Approach (.doc)
Return To Work (RTW)
- RTW During Short Term Disability
- RTW During Long Term Disability
- Delaware Assistive Technology Initiative
- Employing Agency Reporting
- Physical Demands Analysis (PDA) Form (.pdf)
- Physical Demands Analysis (PDA) Form (.doc)
